What are cookies?

A cookie is a text file containing an identifier (a chain of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Why do we use cookies?

We use cookies for the following purposes:

Advertising – we use cookies to help us to display advertisements that will be relevant to you. Information comes from cookies that you collected on website that you visited prior to visiting our website.

Remarketing – we use cookies to retain information through the Google Display Network. This allows us to promote relevant offers and advertisements to you throughout the internet.

Analysis – we use cookies to help us to analyse the use and performance of our website and services.

Cookie Consent – we use cookies to store your preferences in relation to the use of cookies more generally.

What data do we collect?

We do not collect any personal information that can identify you or an individual.

We do collect information about your location, browsing habits and device type. This information allows us to improve our website and customer experience.

This data is stored accumulatively on Google AdWords and Google Analytics.

We use widgets from Third Party website Trustpilot. This does not collect any sensitive data from visitors however, it does collect the username and review written by the reviewer on Trustpilot.com

We use Google Adometry, Google Analytics Advertising, Google Adwords Customer Match, Google Display Network Impression Reporting, Google Analytics Demographics.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

Google AdWords uses the DoubleClick ad exchange to ensure accuracy over how much we pay for online advertising but also to improve the advertising delivered to you. None of the data collected by DoubleClick is personal or sensitive to you.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647?hl=en (Chrome)

https://www.mozilla.org/en-US/privacy/websites/#cookies

https://help.opera.com/en/latest/

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)

https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

Requesting your Data

We have appointed a Data Protection Officer (“DPO”) to oversee compliance with this policy. You have the right to make a complaint at any time to this authority.

Under certain circumstances, by law you have the right to:

Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.

Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically usable format and to be able to transfer your data to another party in an electronically usable format.

Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

If you want to exercise any of these rights, then please contact our DPO by:

Email at Privacy@Bastianplc.co.uk

Data Protection Officer, Fischer Head Office, North Mills, Frog Island, Leicester, LE3 5DH

Phone on 0800 092 7480

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it

Our Privacy Policy may change from time to time, changes will be posted on this page when they do occur. This is version is up to date as of 24th May 2018.