Will my energy supply be affected by the Covid-19 outbreak?

It goes without saying that it is a worrying time for everyone. Please be assured that whatever happens, your energy supply will not, at any point be affected.

I'm worried about paying my bills during the Covid-19 outbreak?

Extra Support

We are here to help and we are aware of the potential financial difficulties the virus may cause.

Direct Debits

If you are struggling to pay your bills, we are here to help you find a solution. Please contact us early so we can assist you in managing things.

Fixing Your Prices.

If you are on one of our variable tariffs you may want to fix your prices for 12 months. Our FIX’D tariff is one of the cheapest dual fuel fixed tariff in the UK for typical users. This tariff guarantees the price you pay for your energy will not increase for the next year. Please get in touch if you wish to change your tariff.

Additional Financial Support

There is lots of advice and help for managing debt. Depending on where you live, you can receive free and impartial advice from the following organisations;

Citizens Advice Bureau or Citizens Advice Scotland
https://www.citizensadvice.org.uk/
03454 04 05 06

Scottish Debt Advice
https://scottish-debt-advice.org.uk/

0800 253 2042

National Debt Line
https://www.nationaldebtline.org/

0808 808 400

Stepchange
https://www.stepchange.org/debt-info/debt-consolidation.aspx
0800 138 1111

What can I do to reduce my risk of catching Covid-19?

There are things you can do to help stop germs like Covid-19 spreading:

  • always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
  • wash your hands more often than usual, for 20 seconds each time with soap and water or hand sanitiser, especially when you:
    • get home or into work
    • blow your nose, sneeze or cough
    • eat or handle food
  • avoid touching your eyes, nose and mouth with unwashed hands
  • avoid close contact with people who are unwell

Are you still open following the Covid-19 outbreak?

YES - We continue to be open.

If you do need to get in touch, our team will continue to answer emails and our live chat is available as usual.

You can also call us for free on 0800 103 2702 if you need to talk.

Please Note: In light of many of our staff working from home, hold times may be longer than usual.

Our social media team is also on hand to help

https://www.facebook.com/OutfoxEnergy

https://twitter.com/Outfoxthemarket

If you need to update your meter readings or make a top-up payment, you can do this on your online account. https://www.outfoxthemarket.co.uk/account/login/